One of our highly trained advisors will listen sympathetically to you and take the details of your claim. Where the advisor feels you may have a valid claim, we will, upon your consent, refer you to one of our third-party expert law firms/solicitors.
You do not have to pay us anything, we will receive payment from our third-party law firms/solicitors for referring your case to them.
The law firm/solicitor we refer you to will charge you a fee which they will confirm with you directly and they will provide you with their own Terms and Conditions.
Nexus legal ltd is not in any way responsible for the advice given or other work undertaken on your behalf by these third-party firms.
When telephoning nexus legal ltd we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.
If you phone us between 10AM – 5PM Monday to Friday, you will be put through directly to a Business energy Claims specialist advisor who will be able to talk you through the claims process and any queries you may have. If you phone at any other time, you will be put through to our call center where we will take your details and arrange for a specialist advisor to call you back during the times above.
However out of office hours you can always email us at info@nexuslegallimited.co.uk
We operate a zero tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and nexus legal ltd will not hesitate to report such acts to the police.